Encore Music Tuition T&C's

Cancellation Policy:

Please read through our cancellation policy and ensure that you agree to the terms and conditions before acceping the regular slot that has been offered to you.  

One week’s notice is required should you need to miss a lesson. We understand that it is not always possible to give the required notice due to unforseen circumstances. If you need to cancel within the week, your tutor maybe able to offer an alternative slot if they have one available. If not, your lesson will still need to be paid for. This policy is in place to ensure that the running costs for the centre 
can be met and we can continue to offer the best service possible. 

During the school summer holidays, please ensure that no more than three lessons are missed. Any additional missed lessons will need to be paid for to maintain your regular slot. Please ensure that you are happy with this before accepting a regular slot.

There is no long term commitment requirement  for your allocated a regular weekly or fortnightly slot, and all that is needed is one weeks notice for terminating your lessons.

The centre runs throughout the year including school holidays and bank holidays. Each tutors holidays will vary and they will notify you of any dates that lessons will not be running.

​

Payment Policy:

To ensure a smooth and transparent relationship, we would like to inform you about our payment policy. Please take a moment to read the following important information:

Payment Terms: All payments for services rendered are prefered on the day, when this is not possible then please make the payment within 5 business days of the lesson date. 
We accept the following payment methods, cash payment, card payment, bank transfers or standing orders.

Outstanding Balances: In the event that any outstanding balance remains unpaid beyond the due date, we will send you a reminder notice and the balance will need to be settled within 
14 days of the reminder. We hope you understand that this policy is only in place so we can meet all the running costs of the centre and our tutors can devote all their time to providingthe best service possible to all of the students here at Encore.

Please be aware that if you decide to leave your lessons here at Encore, any outstanding balance needs to be payed by the end of the reminder period stated above, in the event that you fail to do so we reserve the right to persue the matter through the Small Claims Court. This may result in  additional costs to you, including court fees.

We value your business and are committed to providing you with the best possible service. 
If you have any questions or need assistance about our services or about your payments
please do not hesitate to speak to our friendly staff or contact us at - 
enquiries@encoremusicandwellness.com